Section 01
Who We Are and Scope
Rasdio Limited operates the Rasdio website and related services. This Privacy Policy applies to information collected through rasdio.co.uk and related features, including account registration, communications, and event-related engagement.
It also applies where we process personal data as part of service delivery. Depending on context, Rasdio may act as a data controller for website/account data and communications, and may act as a processor when handling data on behalf of an organisation or partner.
This policy should be read together with our Terms of Service and any specific notices presented at the point we collect information.
Section 02
What Personal Data We Collect
We may collect the following categories of information, depending on how you use Rasdio:
- Identity and contact details, such as name and email address.
- Account and authentication details needed to provide secure access.
- Communication preferences and records of support requests.
- Basic technical/usage data, such as device and browser information.
- Content and submission data you create, schedule, or upload through the service.
We only collect information that is relevant to operating, securing, and improving Rasdio.
Section 03
How We Use Your Information
We use personal data to operate the service, keep accounts secure, communicate with users, and deliver the experience expected from Rasdio.
- Provide account access and service functionality.
- Maintain platform security and prevent misuse.
- Send service messages, updates, reminders, and support responses.
- Send news and promotional communications where allowed, with opt-out controls.
- Improve reliability, usability, and performance through analysis.
- Comply with legal obligations and resolve disputes where required.
Section 04
Legal Bases for Processing (UK GDPR)
Where UK GDPR applies, we rely on one or more lawful bases, including:
- Contract: where processing is necessary to provide Rasdio services.
- Legitimate interests: for service improvement, security, and fraud prevention.
- Consent: where we ask for it, such as optional marketing preferences.
- Legal obligation: where processing is required by law.
When we rely on legitimate interests, we consider impact on your rights and apply safeguards.
Section 06
Security Measures
We implement appropriate technical and organisational safeguards to protect personal data from unauthorised access, loss, misuse, or disclosure.
- Restricted access controls and authentication procedures.
- Network and infrastructure protections, including firewalls.
- Monitoring and operational controls designed to reduce risk.
- Use of trusted hosting environments and security-focused providers.
No internet system is completely risk free, but we work continuously to maintain practical, proportionate protections.
Section 07
Retention, Deletion, and Backups
We retain personal data only for as long as needed for service delivery, legal obligations, legitimate operational needs, or dispute resolution.
- Users can request deletion of their account data.
- Where supported, account deletion is treated as irreversible.
- Backup copies are removed according to backup lifecycle schedules.
- Inactive records may be removed where no longer required.
If you want complete deletion across Rasdio services, email gdpr@rasdio.co.uk.
Section 08
Your Privacy Rights
Subject to applicable law, you may have rights to:
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to or restrict certain processing activities.
- Request portability of data where technically feasible.
- Withdraw consent where processing depends on consent.
We may ask for proof of identity before completing requests. If you are unsatisfied with our response, you may contact the UK Information Commissioner's Office (ICO).
Section 10
Updates and Contact
We may update this policy to reflect legal, technical, or service changes. The "Last updated" date at the top shows the current version date.
For privacy questions, rights requests, or deletion requests, contact us at gdpr@rasdio.co.uk.
By continuing to use Rasdio after updates become effective, you acknowledge the revised policy to the extent permitted by law.